What is factory default?
Why do my locks have a red LED light?
Why do my locks have a green LED light?
How do I operate a lock?
What is the Yellow Key?
What is the Black Key?
What is the Blue Key?
What is ADA Compliance?
How can I speed up the programming process?
I cannot find my Programming key.
My Programming key is lost, stolen, or broken. Can I replace the Programming Key?
I need to open a locker, and the lock beeps and flashes when I insert my Programming Key.
After entering your code or RFID credential, the lock emits a single beep and flash of the LED light, and does not unlock.
I am trying to unlock a lock with my Manager Key, but it doesn’t open. The lock just beeps and flashes once.
Our locks open with our Black and Yellow keys, but will not unlock with a code or RFID credential.
A locker is stuck shut and nonresponsive when a user code or RFID credential is used. How can we get the door open?
My Lock emits a quick series of beeps, then a pause, then another quick set of beeps. What is wrong?
When I insert a Key, the lock emits three quick beeps, and does not unlock.
Can I move my locks to another location?
We have locks at our facility that we purchased years ago. Can we send them in for a credit or for upgrade?