What is factory default?
How do I operate a lock?
What is the Yellow Key?
What is the Black Key?
What is the User Credential?
What is ADA Compliance?
How can I speed up the programming process?
Why do my locks have a red LED light?
Why do my locks have a green LED light?
I cannot find my Programming key.
My Programming key is lost, stolen, or broken. Can I replace the Programming Key?
I need to open a locker, and the lock beeps and flashes when I insert my Programming Key.
After entering your code or RFID credential, the lock emits a single beep and flash of the LED light, and does not unlock.
I am trying to unlock a lock with my Manager Key, but it doesn’t open. The lock just beeps and flashes once.
Our locks open with our Yellow Programming and Black Manager key(s), but will not unlock with a code or RFID credential.
A locker is stuck shut and nonresponsive when a user code or RFID credential is used. How can we get the door open?
My lock is emitting 10 rapid beeps. What is wrong?
My Lock emits a quick series of beeps, then a pause, then another quick set of beeps. What is wrong?
When I insert a Key, the lock emits three quick beeps, and does not unlock.
Can I move my locks to another location?
We have locks at our facility that we purchased years ago. Can we send them in for a credit or for upgrade?