What is factory default?

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Why do my locks have a red LED light?

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Why do my locks have a green LED light?

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How do I operate a lock?

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What is the Yellow Key?

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What is the Black Key?

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What is the Blue Key?

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What is ADA Compliance?

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The LED flashes twice and the keypad is nonresponsive.

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How can I speed up the programming process?

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The locks at my facility have a red LED light and appear to be shared use. Assigned use is what we need, how do we fix this?

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I cannot find my Programming key.

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My Programming key is lost, stolen, or broken. Can I replace the Programming Key?

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I need to open a locker, and the lock beeps and flashes when I insert my Programming Key.

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After entering your code or RFID credential, the lock emits a single beep and flash of the LED light, and does not unlock.

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I am trying to unlock a lock with my Manager Key, but it doesn’t open. The lock just beeps and flashes once.

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Our locks open with our Black and Yellow keys, but will not unlock with a code or RFID credential.

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A locker is stuck shut and nonresponsive when a user code or RFID credential is used. How can we get the door open?

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My Lock emits a quick series of beeps, then a pause, then another quick set of beeps. What is wrong?

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When I insert a Key, the lock emits three quick beeps, and does not unlock.

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Can I move my locks to another location?

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We have locks at our facility that we purchased years ago. Can we send them in for a credit or for upgrade?

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