Digilock 製品サポート

RFID (Radio Frequency Identification) or Digital Keypad.

Yes, please check out Digilock 6G Smart Locks or contact sales@digilock.com to learn more.

In Shared Use Mode, locks remain unlocked until actively locked by a user. The user can select any unused, unlocked unit and enter their self-selected code (keypad locks) or present an RFID credential (RFID locks) to the lock. The lock will remain locked until unlocked by the same code or RFID credential. Once unlocked, the code or RFID credential is no longer stored and the unit is available for use by another user.

In Assigned Use Mode, the lock is programmed to allow access by a specific set of codes or RFID credentials. In this functionality, the lock will only operate with the preprogrammed credentials. The lock automatically locks when closed unlike the Shared Use Mode locks.

Depending on the lock model, selected Assigned Use locks may be programmed to accept 1 or 1-20 credentials or 1-250 if they have the tablet (code, key, or RFID).

Digilock has several keyless lock options, and Digilock’s 6G Networked Smart Locks have advanced functionality to allow integration with other systems.

Digilock offers simple-to-install wire-free locks powered by extended-life batteries for retrofits or new installations and hardwired locks for installation in new, stationary furniture and lockers.

Different lock models require distinct types of batteries. Please contact support@digilock.com or utilize our support chat online to learn more.

General battery information:

Replace with premium alkaline batteries. We recommend Duracell or Energizer batteries. Do not mix battery brands or use rechargeable batteries. Dispose or recycle used batteries according to local regulations.

Bolt locks are typically needed for shared-use applications and are designed to be in an unlocked position when not in use. Like a hotel safe, the lock will be unlocked until a user enters a desired code or RFID credential to lock it. Only that same code or credential will unlock it. Once in the unlocked position, the lock is now ready for the next user.

• Credential/Code is used to both lock and unlock

• Credential/Code is only needed to unlock

All Digilock Keypad and RFID locks can be programmed for either Shared or Assigned Use. During order placement, please specify your preferred functionality.

Specify only one (1) Programming Key per site. Programming Keys are required to set up and maintain the system. Locks will only work with one Programming Key.

Each lock may be programmed for access by up to six (6) Manager Keys.

The US Access Board requires 5% of all openings to be ADA compliant, so if you have 100 locks, we suggest having a minimum of 5 User Keys available. User Keys allow ADA-complaint operation of the lock for those unable to operate the lock via the standard operating procedure.

To use keys, prongs located on the end of the key must be touched to the key slot of the lock. For successful operation, be sure all prongs make contact with the lock. Touching the key to the key slot does not require excessive force, if force is applied, key prongs may be damaged.

Digilock RFID locks are compatible on 13.56 MHz frequency with both iClass (ISO 15693) and Mifare (ISO 14443). To be certain a badge will operate locks, a sample lock can be ordered to test compatibility.

Manager Keys, similar to a master key, will override the user credential requirement and allow access to the locked unit. Only Manager Keys programmed to access a specific lock during the programming phase will be able to access the unit.

RFID stickers that can be applied to employee badges are available for purchase.

The initial setup procedure assigns specific Programming and Manager Keys to each lock. Once the initial programming procedure is complete and keys have been assigned, the locks will be in full operating mode. This prevents potential lock out situations due to lost or forgotten codes.

Due to the customizable features of the lock system, initial programming must be done at the site. It is best to complete initial setup once units are in place to allow for desired Manager Key access configurations by floor, department, etc.

The Programming Key can quickly program multiple locks to operate with the same Manager Keys once a lock is programmed with a set of Manager Keys. Follow the Express Register instructions found in the Troubleshooting Guide located within each product section below. If you do not find your product, please contact support@digilock.com.

To go from shared to assigned use on a digital keypad lock:

Press the “C Button” followed by the “KEY Symbol Button”, “65”, then the “KEY Symbol Button” again. Finally, insert the Yellow Programming Key, the LED will change from red to green.

Note: This change can only be made to bolt latch products 4th Generation and up with keypad access. This will not work on RFID products.

The following locks in shared-use mode can be programmed to automatically unlock within 1-99 hours

• Digital Keypad
• Digital RFID Networked (cloud-based
• Advanced (tablet-based programming)

Both Manager Keys and Programming Keys will provide temporary power to a lock allowing lock to open so batteries may be replaced.

Ensure the battery harness is properly connected to the circuit board and that you are using premium high-alkaline batteries. We recommend Duracell CopperTop or Energizer brands. If the lock is still non-responsive after checking these two items, it may be a connection issue between the pins on the rear unit and the back of the front unit. To test, uninstall the lock and press the C button (keypad) or the Key button (RFID) several times while the front unit and rear unit are separated. Connect the front and rear units and test lock functionality before reinstalling the lock. If the error condition persists, contact support@digilock.com for assistance.

The lock is binding due to low battery. For instructions, please click on your specific lock below and use the product guide found in the document library.

The lock is binding. This can be due to door misalignment, incorrect installation, or excess pressure on the rear unit. If the lock is in the unlocked state, loosen the mounting hardware and attempt to operate the lock to test if the error condition persists. If the lock is still emitting the rapid beeping, uninstall the lock and test in hand. If the lock is in a locked state and you cannot access the rear unit (i.e., the door is locked), press on the door while operating the lock. If the error persists, contact support@digilock.com for assistance.

Follow the Add Manager Keys instructions within the Keyless Locking Programming, Maintenance and Troubleshooting Guide to program the Manager Keys to your locks.

TO REPLACE THE PROGRAMMING KEY:

1. Note the order or serial number (found on the lock’s rear unit).
2. Please contact support@digilock.com or utilize our support chat to purchase a replacement Programming Key.

Yes, it is possible, but the instructions depend on the lock model. We recommend contacting support@digilock.com or chatting with us online.

Please contact support@digilock.com or utilize our support chat online to learn more.

On occasion, mechanical failure may require the lock to be drilled out. Prior to drilling out any Digilock keyless lock, all the following steps must be completed without success:

1. The keys and code have been tried and the lock will not operate, and user’s items are locked inside the storage unit.
2. The lock is binding in the locked position and putting pressure on the storage unit door while attempting to access the lock with the cod or keys fail to work.
3. The lock is non-responsive in the locked position with the door shut and power jumping the lock using the Manager Key fails to operate the lock, even after changing the battery in the Manager Key.
4. Digilock Support Department has been contacted for any additional recommendations and was unable to resolve the issue. Please contact support@digilock.com for assistance.

Yes. Training can be scheduled by contacting our support department: support@digilock.com.

Locks are quoted on a per project basis. Please contact your nearest dealer here or sales@digilock.com for a quote.

See dealers listed here. If you do not see a distributor near you, please call 1-800-989-0201 or email sales@digilock.com.

Contact sales@digilock to check the status of your quote or utilize our sales chat online.

Prepaid means we require payment before shipping.

Contact sales@digilock.com to receive an update on your order or utilize our sales chat online.

All products either have a serial #, label, or a sales order # on the product. The quickest way to determine the specific product is to send an inquiry to support@digilock.com or utilize our support chat online.

Contact sales@digilock.com to receive an update on your order or utilize our sales chat online.

Contact the distributor or manufacturer where you originally purchased the products. Or inquire directly with Digilock at support@digilock.com.

Contact the distributor or manufacturer where you originally purchased the products. Or you can inquire directly with Digilock by calling 1-800-989-0201 or emailing support@digilock.com or utilize our support chat online.